How to Establish New Water, Sewer, and Sanitation Service:
Option 1:
Please come by City Hall. You will need to bring the following: A valid picture identification (Driver's License), Deposit of $125.00 if you own the property or $175.00 if you are renting the property in cash, check or money order, or credit card. Out of state checks and drivers licenses are accepted. You will also need to fill out an application.
Option 2:
You may download the application, fill it out and return it to City Hall in person, by mail or fax at 972-782-6604. You will need to include a copy of your Driver's License with your faxed or mailed application along with your deposit of $125.00 if you own the property or $175.00 if you are renting the property. Your deposit must be received by the Utility Department before service will be established.
Customer Deposits:
Each utility customer is charged a $125.00 deposit if you own the property and $175.00 if you rent the property. Of that amount, $25.00 in a nonrefundable service charge. The remainder of the deposit is refundable when the account is closed out, less the amount due on your final bill.
Polycart Delivery:
For all options, at least 1 Green polycart and 1 Blue Recycle cart should be at your address unless it is a new home just built. In this case, your polycart will be delivered upon receipt of your application and deposit. The polycart stays with a home when and if a resident moves to a new address. Residents who remove the polycart when they move will be billed the replacement value of these items.
Transferring Service:
In order to transfer service from one residence to another in Farmersville, please stop by utility office to have this transaction processed.
Billing:
Billing cycles are from the 20th of each month. Water bills are mailed on or about the last day of the month and are due by the 10th of the following month.
If payment is not made by the 10th, a late fee of 10% will be added. If you do not receive your bill by the 10th of the month, please call the Utility Billing Department at 9
72-782-6151.
If payment is still not received by the 20th, the service will be scheduled for cut-off, and a $25.00 reconnect fee will be charged to restore service. ?After hours? reconnection is an additional $50.00.
A fee of $25.00 will be charged on all returned checks. You will be notified via door knocker. If the check is not paid, the information will be sent directly to the Attorney General?s Office for collection. No subsequent checks will be accepted.
The Night Drop at City Hall is available for after hours and weekend payments.
PLEASE NOTE: Your account will be discontinued if:
?Full payment is NOT made by the cut off date.
?A non-sufficient funds check is not paid within 10 days of notice.
If your service has been final billed because of disconnect for non-payment or a non-sufficient check, you will be required to pay a deposit of $150.00 and a service fee of $25.00 to establish a new account.
Other Information: